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Home, Kitchen and Everything In-between.

Shipping Policy

Last Updated: October 2nd, 2015

Timely Shipments:

Our goal is to ship orders within two business days.  Our current hours of operation are Monday through Friday, 10AM to 5PM. Products may be fulfilled by either Amazon or Brian's Toys.

Clever Chef accepts payments by the following methods:

  1. Online credit card payment by VISA, Master Card, Discover and American Express (By this method you will enter your payment into our secure online order system.)
  2. PayPal (By this method you will be prompted to PayPal upon placing your order at Brian’s Toys. You will then be able to log-in and pay via PayPal for your order.)
  3. Check (By this method you will send a check or money order by mail.) We will hold your items for up to 7 days. There will be a $20.00 fee for all NSF checks.)

 

Shipping and Handling:

We send all of our orders by UPS and USPS (United States Post Office). Our available domestic shipping methods are UPS Ground, UPS Next Day, UPS 2nd Day, and USPS Priority Mail. Our available international shipping methods are UPS Worldwide Expedited, USPS Global Express Mail, USPS Airmail Parcel Post, and USPS Airmail Letter Post.

Shipping charges are based on the weight, size, and value of the shipment. Shipping rates start at $5.27 for domestic shipments. You will see the available shipping methods and rates for your order prior to completing your order online.

Orders shipped outside of the United States may be subject to import duties or taxes at the time of delivery. We apologize for any inconvenience this may cause.

We appreciate your business and hope to continue to assist you with future orders.

Shipping method info:

As stated above, we send all of our orders by UPS and USPS (United States Post Office). Our available domestic shipping methods are UPS Ground, UPS Next Day, UPS 2nd Day, and USPS Priority Mail. Our available international shipping methods are UPS Worldwide Expedited, USPS Global Express Mail, USPS Airmail Parcel Post, and USPS Airmail Letter Post. Below is more detailed info regarding each shipping method.

UPS Ground

UPS Ground includes a tracking number and insurance. This shipping method typically takes up to one week to arrive from the date of shipment, depending on how far away you are located from our shipping facility in Fountain City, Wisconsin. Locations within Wisconsin and Minnesota will typically arrive the next business day, locations within the Midwest will typically arrive within 2 business days, and locations on the coasts (such as Boston, New York, Miami, or Los Angeles) will take up to one week. You will be able to log on to ups.com to track your order once you have received your tracking number by email. The tracking number should be active on the ups.com website within 24 hours of shipment. Orders with a $500 value or higher will require a signature

UPS 2nd Day

UPS 2nd Day includes a tracking number and insurance. This shipping method is guaranteed to arrive within 2 business days (Saturdays, Sundays, and holidays do not count as business days) from the date of shipment. You will be able to log on to ups.com to track your order once you have received your tracking number by email. The tracking number should be active on the ups.com website within 24 hours of shipment. Orders with a $500 value or higher will require a signature.

UPS Next Day

UPS Next Day includes a tracking number and insurance. This shipping method is guaranteed to arrive the following business day by 3pm (Saturdays, Sundays, and holidays do not count as business days) after shipment. You will be able to log on to ups.com to track your order once you have received your tracking number by email. The tracking number should be active on the ups.com website within 24 hours of shipment. Orders with a $500 value or higher will require a signature.

UPS Worldwide Expedited

UPS Worldwide Expedited is an international air service that includes a tracking number and insurance. This shipping method typically takes about one week to arrive from the date of shipment, unless there are any customs delays. You will be able to log on to ups.com to track your order once you have received your tracking number by email. The tracking number should be active on the ups.com website within 24 hours of shipment. Orders shipped via UPS Worldwide Expedited will generally require a signature.

USPS Priority Mail

Priority Mail via the United States post office includes a delivery confirmation number. This delivery confirmation is not a tracking number, and only can only be used to verify that a shipment has been delivered. You will be to check this on usps.com once you have received your delivery confirmation number by email. The delivery confirmation number should be active on the usps.com website within one week of shipment. This shipping method typically takes 1-3 weeks to arrive from the date of shipment. However, occasionally shipments may take 4-6 weeks via this shipping method. We generally require that orders with a value of $300.00 or more be shipped via UPS. If this is a major inconvenience for you, please let us know.

USPS Priority Mail Express International

Priority Mail Express International via the United States Post Office includes a tracking number and insurance. This shipping method typically takes 5 to 10 days to arrive from the date of shipment. You will be able to log on to usps.com to track your order once you have received your tracking number by email. The tracking number should be active on the usps.com website within one week of shipment. Orders shipped via Priority Mail Express International will generally require a signature.

USPS Priority Mail International & First-Class Package International Service

Priority Mail International and First-Class Package International Service via USPS takes 1-3 weeks to arrive from the date of shipment. However, occasionally shipments may take 4-6 weeks via this shipping method. We do ask for your patience in waiting for international USPS shipments. Both shipping methods come with a tracking number, but First-Class Package International is slower to update tracking information.  First-Class Package International has a weight limit of 4 lbs (1.8kg). If you need a shipment within 10 days, or need a more reliable ability to track the package, we recommend UPS Worldwide Expedited or USPS Priority Mail Express International. First Class Package International is a cheaper level of service, and does not provide the same speed or reliability of the UPS Worldwide Expedited or USPS Priority Mail Express International.

Please note: We generally require that orders with a value of $300.00 or more be shipped via UPS Worldwide Expedited or USPS Priority Mail Express International.